SHIPPING POLICY
Free shipping on all orders totaling over $99.00 that are shipped at one time and within the continental US to each address. All other international destinations are excluded from this offer. All orders totaling $99.00 or below will be charged $10.00 per shipment. Any orders under $30.00 will also be charged a $5.00 handling fee.
Orders will be shipped by USPS, UPS Ground or Fed Ex unless we are requested to ship by some other means (any additional costs will be charged to the buyer). We strive to ship our orders within 72 hours from when the order was received. All orders will ship within 7 business days, except for orders paid by check or electronic check which will be shipped upon clearance of the check, or the customer will be notified. The exception to this would be the McDermott Cues. McDermott Cues are handcrafted after the order is placed and can take up to 2 weeks to ship. Next Day and Second Day Air are available at an additional cost. All Post Office Box addresses will be charged an additional $5.00 for handling. If we receive an incorrect address and the item is returned, the customer will be responsible to pay the shipping cost to re-ship the item. If the item is delivered and we are charged an additional charge by UPS to correct the address, the $5.00 charge will be billed to the customer.
All orders paid by check or electronic check will be held for up to 14 days or until the check clears before the order is shipped.
All shipments to Alaska and Hawaii will be shipped via the USPS Priority Mail and will be charged an additional $20.00 per order for insured shipping.
All international orders will need to contact us via e-mail with the items they wish to order (please include SKU numbers and item names) so we may get a shipping quote. International orders will be sent via the U.S. Postal Service because of their lower shipping rates, and will be shipped/charged for Global Express Shipping which includes insurance and a tracking number. All Import Fees and Duty Taxes are the responsibility of the receiver.
Return Policy
Return of unwanted products must be returned within 10 days of purchase, and must be within their original box complete with wrappings, labels and instructions etc in a re-saleable condition at the purchasers expense. Contact us by e-mail or phone for a return authorization number which must be given and clearly marked on the outside of the shipping box or the package will promptly be returned to you. All other monies will be refunded at our earliest convenience minus a 15% restocking fee and shipping charges once the unwanted items have been received. The item must be shipped to Top Billiard Cues as trackable and insured packages. Pool cues and equipment are sold sealed in the box as they come from the McDermott Cue Company, Our desire is to give you the best service possible. We ask that you be fair to us, also, and not order a pool cue or equipment unless you are sure you want it. We consider each customer special, and it is our joy to serve you. God Bless!
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Backorder Policy
If an item is placed on backorder, we will notify you by e-mail as to the date the company expects that it will be shipped.
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Damaged Goods Policy
Damaged/Defective items: If you receive your order and find an item is factory damaged or defective, PLEASE CONTACT US by e-mail or phone immediately with the damage or defective description. We will arrange to have the item picked up OR send you a return label for it. You have 7-days to contact us about a damaged or defective item. Note: PLEASE REFRAIN FROM MAILING THE ITEM BACK TO US ON YOUR OWN, as the postage will not be refunded to you.
